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To deliver a differentiated & improved #CX (at a lower cost) you must integrate & #digitise marketing, sales & service. #BlackdotInsights
17th October, 2017 #CX
Absolutely @chiefmartec - marketing does serve “as a kind of governing body for customer experience”! #CX https://t.co/zRS52wcdBq
17th October, 2017 #CX
A great look at how Disney World has mastered the customer experience. #CX @Econsultancy https://t.co/txLV79Gq8B https://t.co/D4svjSkUiE
17th October, 2017 #CX