Maruti Suzuki ranks highest in satisfaction with after-sales customer service

#hashtags: #Rigorous #CSI #StudySM #Mass Market

Rigorous implementation of processes, faster vehicle turnaround and enhanced customer facilities at service workshops by auto manufacturers have resulted in an increase in satisfaction with after-sales service, according to the J.D. Power 2015 India Customer Service Index (CSI) StudySMMass Market released today. The study, now in its 19th year, examines satisfaction among vehicle owners who visit an authorized dealership service center for maintenance or repair work between the first 12 to 24...