Mercedes-Benz ranks highest among Luxury Brands in India

#hashtags: #CSI #StudySM #Luxury

Service advisors play a critical role in customer satisfaction with their vehicle service experience, according to the J.D. Power 2015 India Customer Service Index (CSI) StudySMLuxury, released today. The study, now in its third year, measures satisfaction among luxury vehicle owners who visit an authorized dealership service center for maintenance or repair work within the first 12 to 24 months of vehicle ownership. The study measures overall satisfaction in five factors (listed in order of...